Legal

Cookie Policy

Effective date: 1 March 2026

Types of Cookies We Use

Strictly Necessary

Required for the website to function. They enable core features like authentication, security, and session management. These cannot be disabled.

Examples: Session token, CSRF token, cookie-consent record

Retention: Session / up to 1 year

Functional

Remember your preferences and personalisation choices to improve your experience.

Examples: Theme preference, language selection, dashboard layout

Retention: Up to 1 year

Analytics

Help us understand how visitors interact with the website so we can improve it. Data is aggregated and anonymised where possible.

Examples: Page views, referrer, time on page (via PostHog / Google Analytics)

Retention: Up to 2 years

Marketing

Used to show relevant advertising and track campaign effectiveness. Only set with your consent.

Examples: Ad click tracking, retargeting pixels

Retention: Up to 90 days

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device, remember your preferences, and collect information about your browsing behaviour.

2. How We Use Cookies

We use cookies to operate the ChatEngage website and platform, remember your authentication state, personalise your experience, measure website performance, and (with your consent) deliver relevant marketing.

3. Third-Party Cookies

Some cookies are set by third-party services we use. We do not control these cookies. Relevant third parties include: Google Analytics (analytics), PostHog (product analytics), Stripe (payment processing), and Meta Pixel (advertising). Each third party has its own privacy policy.

4. Managing Cookies

You can control cookies through: • Your browser settings — most browsers let you block or delete cookies. • Our cookie-consent banner — shown on first visit, letting you accept or decline non-essential cookies. • Opt-out links — for analytics cookies, visit https://tools.google.com/dlpage/gaoptout. Note that disabling certain cookies may affect the functionality of the Service.

5. Updates to This Policy

We may update this Cookie Policy periodically. The revised policy will be posted on this page with an updated effective date.

6. Contact

For questions about our use of cookies, email us at hello@chatengage.in.