Legal

Privacy Policy

Effective date: 1 March 2026

1. Who We Are

ChatEngage is a WhatsApp Business API Platform operated by SS Wealthserv Technologies Pvt. Ltd. ("we", "us", or "our"), incorporated in India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information you provide directly (name, email address, phone number, company name, billing details) when you register or contact us. We also collect usage data automatically (IP address, browser type, pages visited, time spent, referring URLs) via cookies and similar technologies. If you connect a WhatsApp Business account, we process message metadata needed to deliver the service.

3. How We Use Your Information

We use your information to: (a) provide, operate, and improve the ChatEngage platform; (b) process transactions and send related notices; (c) send marketing communications where you have opted in; (d) respond to comments and questions; (e) monitor and analyse trends and usage; (f) comply with legal obligations.

4. Sharing of Information

We do not sell your personal data. We may share it with: (a) service providers who assist with hosting, payments, and analytics — bound by confidentiality obligations; (b) Meta Platforms, Inc. as required to operate the WhatsApp Business API; (c) law enforcement or government authorities where required by applicable law; (d) a successor entity in the event of a merger or acquisition, with prior notice to you.

5. Cookies

We use cookies and similar tracking technologies to operate and improve the service. You can control cookies through your browser settings. Disabling cookies may limit certain features. See our Cookie Policy for full details.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When your data is no longer necessary, we securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at hello@chatengage.in. We will respond within 30 days.

8. Data Security

We implement industry-standard technical and organisational measures to protect your data, including TLS encryption in transit and AES-256 encryption at rest. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

Your information may be processed in countries outside India. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, contact us immediately at hello@chatengage.in.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Your continued use of the service after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: SS Wealthserv Technologies Pvt. Ltd. Email: hello@chatengage.in